Privacy Policy

Last Updated: 3 October 2026

Vip Iste Bodrum respects the privacy of its customers and website visitors. This Privacy Policy explains how personal data may be collected, used, stored and shared when you visit our website, contact us or use our airport transfer and chauffeur-driven vehicle services.

1. Data Controller

Legal Company Name: [XXX]
Registered Address: [XXX]
Tax Office / Tax Number: [XXX]
Email: info@vipistebodrum.com
Phone: +90 530 916 12 33

Personal data is processed in accordance with applicable Turkish legislation, including Turkish Personal Data Protection Law No. 6698 ("KVKK"), where applicable.

2. Personal Data We May Process

Depending on your interaction with us and the services you request, we may process information including:

First and last name,
Telephone number and email address,
Reservation information,
Pickup and drop-off addresses or location information,
Flight number, flight date and flight time,
Passenger and luggage information,
Requested vehicle and service details,
Information required for invoicing and payment processing,
Messages, requests, feedback and complaints submitted by customers,
Technical information generated through use of our website.

3. Purposes of Processing

We may process personal data for purposes including:

Creating and managing reservations,
Providing airport transfer and chauffeur services,
Communicating with customers regarding their reservations,
Planning flights and transfer schedules,
Processing payments and issuing invoices,
Handling customer requests and complaints,
Improving our services and website experience,
Complying with legal obligations,
Resolving disputes and protecting legal rights.

4. Legal Basis for Processing

Personal data may be processed where necessary for entering into or performing a contract, complying with legal obligations, establishing, exercising or protecting legal rights, pursuing legitimate interests where permitted by law, or based on your explicit consent where such consent is legally required.

5. Sharing Personal Data

Where necessary to provide our services and subject to applicable law, personal data may be shared with:

Drivers and transportation service providers involved in providing your booked service,
Payment service providers,
IT, hosting and technical infrastructure providers,
Accounting and legal service providers,
Public authorities, courts and other legally authorised bodies where required by law.

Personal data will not be shared with third parties beyond what is reasonably necessary for the relevant purpose or otherwise permitted or required by law.

6. Payment Information

Where online payments are processed through third-party payment providers or banks, payment card information may be processed directly through the secure infrastructure of the relevant payment provider. Depending on the payment infrastructure used, Vip Iste Bodrum may not directly receive or store complete payment card details.

7. Cookies and Technical Information

Our website may use cookies and similar technologies to ensure proper website functionality, improve the user experience and analyse website traffic and performance.

The specific cookies used may vary depending on the technical services implemented on the website. Users may manage cookie preferences through their browser settings and, where available, website cookie controls.

8. Data Retention

Personal data is retained for as long as reasonably necessary for the purposes for which it was processed and for any mandatory retention periods required under applicable law.

When the applicable retention period expires and no other legal basis requires continued processing, personal data will be deleted, destroyed or anonymised in accordance with applicable legislation.

9. Data Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, misuse, alteration or unlawful disclosure.

10. Your Rights

Subject to the conditions set out under applicable data protection legislation, including Article 11 of the KVKK, you may have the right to learn whether your personal data is being processed, request information regarding such processing, learn the purposes of processing, identify third parties to whom your data has been transferred, request correction of inaccurate or incomplete data, request deletion or destruction where the legal requirements are satisfied, and exercise other rights granted by applicable law.

11. Contact and Privacy Requests

For questions or requests regarding your personal data or this Privacy Policy, you may contact us at:

Email: info@vipistebodrum.com
Phone: +90 530 916 12 33
Address: [XXX]

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in applicable legislation, our services or our data processing practices. The latest version becomes effective when published on our website.