Cancellation Policy
Cancellation, Amendment and Refund Policy
Last Updated: 3 October 2026
This Cancellation, Amendment and Refund Policy sets out the general conditions applicable to airport transfers, private transfers and hourly chauffeur-driven vehicle reservations made with Vip Iste Bodrum.
1. Cancelling a Reservation
If you wish to cancel your reservation, you should contact Vip Iste Bodrum as soon as reasonably possible.
Email: info@vipistebodrum.com
Phone: +90 530 916 12 33
You may be required to provide the reservation holder's name, service date and other information necessary to identify the booking.
2. Free Cancellation Period
Unless different conditions were expressly communicated at the time of booking, cancellations made at least 24 hours before the scheduled start of the service will not be subject to a cancellation fee.
If the reservation has already been paid, the applicable amount will be refunded, excluding any non-refundable transaction costs charged by banks or payment service providers where applicable.
3. Cancellations Within 24 Hours
For cancellations made less than 24 hours before the scheduled start of the service, all or part of the reservation price may be charged as a cancellation fee and payments already made may be non-refundable.
Different conditions may be communicated at the time of booking depending on the nature of the reservation, dedicated vehicle allocation or non-refundable third-party costs.
4. No-Show
If the customer does not arrive at the agreed meeting point at the scheduled date and time and cannot reasonably be reached using the contact information provided, the reservation may be classified as a "no-show".
No-show reservations may not be eligible for a refund.
5. Flight Delays for Airport Transfers
Where the customer has provided the correct flight number when making the reservation, reasonable flight delays may be monitored where possible.
A flight delay does not by itself mean that the customer has cancelled the reservation. However, in cases involving substantial delays, flight cancellations, diversion to another airport or other significant changes affecting the transfer schedule, the customer should contact Vip Iste Bodrum as soon as possible.
6. Flight Cancellations
If the customer's flight is cancelled by the airline, the customer should inform Vip Iste Bodrum as soon as reasonably possible.
Where the flight cancellation can be documented, we may assist with rescheduling the reservation subject to vehicle and driver availability. Any applicable refund will be assessed based on the timing of the cancellation, reservation type, vehicle allocation and any non-refundable third-party costs.
7. Reservation Amendments
Customers may request changes to the transfer date, time, pickup location, destination, flight information, passenger numbers or vehicle type.
All amendments are subject to vehicle and driver availability. Changes to the route, duration, vehicle type or scope of service may result in a price adjustment.
8. Hourly Chauffeur Reservations
Because a vehicle and driver are allocated for a specific period for hourly chauffeur services, late cancellations may result in all or part of the reservation price becoming non-refundable.
If the customer chooses to shorten the booked service after the service has commenced, no automatic refund will be provided for unused time.
9. Cancellations by Vip Iste Bodrum
If Vip Iste Bodrum is unable to provide a confirmed reservation due to circumstances within its reasonable control, an alternative vehicle or service will be offered where reasonably possible.
If a suitable alternative cannot be provided and the service cannot be performed, any amount paid for the affected service will be refunded.
10. Force Majeure
Services may need to be amended, postponed or cancelled due to circumstances outside the reasonable control of the parties, including natural disasters, severe weather, road closures, government decisions, civil disturbances, strikes, war, epidemics, serious traffic incidents or security events.
In such circumstances, options such as rescheduling, providing an alternative service or an applicable refund will be assessed according to the specific circumstances.
11. Refund Process
Where a refund is due, it will generally be returned through the original payment method where reasonably possible.
The time required for a refund to appear in the customer's account may vary depending on the bank, card issuer or payment service provider. Vip Iste Bodrum is not responsible for processing delays caused by banks or payment service providers.
12. Consumer Rights
Nothing in this Policy limits any mandatory consumer rights that cannot lawfully be excluded under applicable legislation. Cancellation and refund requests will be assessed taking into account the nature of the reservation and applicable Turkish law.
13. Contact
For cancellations, amendments or refund requests:
Vip Iste Bodrum
Legal Company Name: [XXX]
Email: info@vipistebodrum.com
Phone: +90 530 916 12 33